06 Sep, 2024

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Part 9: Create a new page route catalog

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Part 24: Refresh comments data broker

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Part 3: Make your login page public

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Part 21: Working with snhttp to set rating on-load

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Part 23: Add data broker to save comments

knowledge feedback

Part 24: Refresh comments data broker

Akash Rajput0Tagged , , , , , ,

Hook Event to update the comment Goto Nested comments 1 component Select event section Click + Add a new event handler Goto Retrieve knowledge comment 1 > execute Click Add Click Save Check the result Open https://<instance-name>.service-now.com/now/panda_tech/knowledge-article/params/sys-id/f27d7f79c0a8011b0018f9d700d2b9aa Post a comment Newly added comment should be available immediately Great!! We have successfully used refresh from Retrieve […]

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Part 23: Add data broker to save comments

Akash Rajput0Tagged , , , , , ,

Add Data Broker to add comments Goto Data resources Click + Add Search with keyword insert knowledge Select Insert knowledge comment Click Add Add Event to Nested comments component From the content section, select Nested comments 1 component we created in the last post From configurations, Select event Click + Add a new event handler […]

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Part 22: Nested comment for knowledge article

Akash Rajput0Tagged , , , , ,

Navigate to knowledge article page and Add container for nested comments section Open on knowledge article page from UI Builder. From the Content section, After the Container 2. Click (+) toadd component to the container. In search box, type Container and select Add. Keep the default layout Add Nested comments component to this container Click […]

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Part 19: Add Confirmation Message

Akash Rajput0Tagged , , , ,

Add Event handler once the record is saved in kb_feedback table Goto Data Resources Select Create Record 1 Goto Events Section Expand Operation Succeeded event (This will be triggered after successful DB operation) Click Add New Event Handler Select Handler Star rating from the scripts section Click Save Update the Script to handle Operation Succeeded […]

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Part 18: Add event to save ratings

Akash Rajput0Tagged , , , , , , ,

Add Event handler once the record is saved in kb_feedback table Goto Data Resources Select Create Record 1 Goto Events Section Expand Operation Succeeded event (This will be triggered after successful DB operation) Click Add New Event Handler Select Handler Star rating from the scripts section Click Save Update the Script to handle Operation Succeeded […]

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